General Questions

1.) How many locations does Adirondack Tire currently have?
Adirondack Tire & Service has 12 locations located in the local upstate New York area as well as Vermont.

2.) What are your store hours?
All Adirondack Tire & Service locations are open Monday-Friday 7:30 AM-5:30 PM and Saturday 7:30 AM-2:00 PM. The Morris Rd. location is open Saturday 7:30 AM-12:00 PM. All locations are closed Sundays.

3.) How do I make an appointment to get a service for my car?
You can call any 1 of our 12 locations to schedule an appointment or schedule an appointment online.

4.) How long has Adirondack Tire & Service been in business?
Adirondack Tire was founded by current owner and CEO, Larry O’Shea in 1979. We have been servicing the automotive aftermarket needs of customers for the past 39 years.

5.) Where is the headquarters for Adirondack Tire & Service?
Adirondack Tire & Service headquarters is located at 198 Morris Road in Schenectady, NY.

6.) What types of payments do you accept?
We accept all major credit cards, cash and checks. All payments are due at time of purchase unless you we have your national account.

7.) Does Adirondack Tire & Service offer gift cards?
Yes. You can purchase these at any one of our locations in New York or Vermont.

8.) Where do I sign up for your e-mail to get coupons sent to my inbox?
You can sign up for our e-mail campaigns to receive coupons and specials right to your inbox on the home page of our website.

9.) Where do I go for press information about Adirondack Tire & Service?
Please e-mail Nicole at [email protected] for any marketing or media inquiries.

Customer Service

1.) Have tire questions?
To reach one of our specialists on tires, call (518) 370-4175 during business hours.

Tires and Wheels

1.) How can I find my tire size?
You can find your tire size located on a yellow label in the driver door jam or listed as the series of numbers on your tire’s sidewall. If you visit any 1 of our 12 locations, one of our experts would be happy to assist you in finding the right tires for your vehicle.

2.) What is the proper tire pressure for my vehicle?
We recommend checking the same label as above in the driver door jam or looking at your owner’s manual. You can also stop by any 1 of our locations and get your tire pressure checked for FREE!

3.) How do I know I need new tires?
Signs that you need new tires include bulges or blisters that could, eventually lead to tire failure. Other signs may include cracks or cuts on the tires sidewalls. Paying attention that you have the proper tire tread is important for your safety and driving experience.

4.) If I purchase a tire from Adirondack Tire, can I mount it onto the wheel myself?
Our automotive technicians are trained to make sure your visit to Adirondack Tire is a full-service experience which includes the option of a complete installation package. However, customers do have the option for “cash and carry” and can buy tires and mount them.

5.) Why are winter tires preferable in the winter season?
Winter tires are recommended in the winter because the tires are specifically designed for winter driving conditions-roads with ice, snow and slush under 45 degrees.

6.) Can I use my winter tires all year long?
We recommend not using winter tires beyond the seasonal time frame. The best option for drivers is to have all-season tires to alternate between seasons.

7.) Why is tread important?
Tire tread is important because it allows your vehicle to remain in contact with the road which allows a safer, solid foundation while driving.

8.) Can my flat tire be fixed instead of replaced?
In some cases, yes. The damage to your tire varies and it is best advised to visit any local Adirondack Tire so that our automotive experts can access your tire and help you make the safest decision for your vehicle.

9.) Does Adirondack Tire “patch” flat tires?
Yes, we patch flat tires. Once the tire is damaged, it must be unmounted for proper repair and we seal the tire from the inside.

10.) What should I do when my TPMS light comes on?
The TPMS system on your vehicle is not always a definitive indicator of your tire pressure. You are best advised to check your tires once a month to make sure your tire pressure is at the recommended level as indicated on your door placard or in your owner’s manual.

11.) If my tire shreds, what does that mean?
The tire industry refers to tires in this condition as “run flat” which refers to a tire that has lost air, whether it is from a slow loss or an immediate loss and then subsequently run on. As it reaches the “runflat” stage, serious internal damage can occur which is caused by the excessive deflection of the casing. If the air loss continues, the inside of the deflected sidewall can actually rub against itself.

12.) If my tire has exposed cords, is this hazardous?
If the cord material of your tire has become visible, this is cause for an immediate tire replacement as it is hazardous for driving.

13.) What do the letters and numbers on the sidewalls of my tires mean?
This indicates the types of tires, treads and condition of the tires.

Price Comparisons

1.) Will Adirondack Tire beat competitors’ prices?
We have the lowest prices, period. We will compete with local tire competitors to help our customers receive the best prices in the area.

2.) What type of document do I need for price comparisons?
We will match or beat any local tire retailer’s price online, in an ad or in store.

3.) How do I learn more about current rebates and offers?
Please visit our website to learn more about our current rebates and special offers.

Donations/Sponsorships

1.) Does Adirondack Tire give back to the community?
Yes. Adirondack Tire has a long history of supporting it’s communities in the capital region.

2.) Does Adirondack Tire sponsor local athletic programs, events, etc.?
Yes, we sponsor a number of local programs like local charities, organizations, schools, sports and clubs. St. Jude’s Research Hospital, Guilderland Little League Baseball, Girls Inc. Greater Capital Region, Big Brothers /Big Sisters and the Veterans Miracle Association are just a few organizations we are proud to sponsor.

3.) Where do I report any customer issues or feedback?
Please e-mail [email protected] with any issues or feedback.

Returns and Warranties

1.) Do I receive a warranty with my purchase of a tire?
Tire manufacturers offer warranties for your tire purchases. Ask any Adirondack Tire sales associate for more information.

2.) Does Adirondack Tire offer a road hazard warranty with a purchase of tires?
For an additional cost, you can purchase a road hazard warranty which protects you from hard-to-avoid hazards like nasty road debris cuts and punctures, or flats from pothole damage. See your local Adirondack Tire sales manager for additional details.

3.) What is your return policy?
If for some reason you’re unsatisfied with your purchase, contact your nearest Adirondack Tire sales manager and they will take care of you.

4.) Does Adirondack Tire store off-season tires?
Yes. Adirondack Tire offers off-season storage. Visit any local Adirondack Tire location and ask your sales associate for details.

Auto Service

1.) What are the keys to regular maintenance?
Regular maintenance includes changing your oil regularly, monitoring all fluids, changing all filters, flushing your radiator and exercising good habits on the road. If you stop by one of our locations you can get a FREE multi-point vehicle checkup/inspection with every visit to let you know where your vehicle status stands.

2.) How often should I have my wheel alignment checked?
We recommend every 6 months or every 6,000 miles you should have your alignment checked.

3.) Why does the mechanic provide me with an estimate for other repairs when I only came in for one particular service?
At Adirondack Tire we have a holistic approach to automotive service. While our mechanics are completing your requested service or product, we may run across other issues your vehicle may be experiencing. We also offer a FREE multi-point vehicle checkup/inspection with every visit to let you know where your vehicle status stands.

4.) What should I do if I notice my car vibrates?
If your vehicle Is currently vibrating, it’s best advised to bring it into one of our locations so one of our ASE certified mechanics can take a look as this could mean several mechanical issues. Problems like uneven tread wear and tire imbalance are some examples of why it could be vibrating.

5.) Can I order tires or wheels from Adirondack Tire online?
You can’t purchase tires from us online. However, you can search for tires by brand, size and your vehicle. You can request a
price quote and one of our experts will get back to you within 24 hours.